Automate customer support with AI
Your team answers the same questions all day. We build AI that drafts the replies from your own answers, handles the simple ones day and night, and passes the hard ones to a person. You wake up to a cleared inbox.
The repeat questions, handled. The rest, passed on.
Answers from your own help pages
Replies come from your help pages, policies and past answers, written in your voice. Not from the open internet.
Drafts every reply
Each new message gets a ready-to-send reply. Your team can approve it in one click before it goes out.
Sorts the inbox
Messages are sorted by topic and how urgent they are, so the right person sees the right ones first.
Flags what matters
Refund requests, upset customers and your most important accounts are pulled to the top for a person.
Works around the clock
Customers get a fast, helpful first reply at 2am, without you hiring more people.
Gets better as you correct it
When your team fixes a reply, we add the better answer so it gets it right next time.
Four steps from your inbox to a cleared queue.
We learn your answers
We read your help pages, policies and past replies, and agree the rules with you.
It drafts
Every new message gets a reply drafted from your answers, in your voice.
A person checks
At first your team approves each reply. Tricky or sensitive ones always go to a person.
It sends
Once you trust it, simple replies go out on their own. One switch turns it off.
We've built AI that talks to customers at scale.
678K+ customer interactions for a global brand
Five AI assistants talked with 247K people in the brand's own voice. Every message was checked before it reached a customer, and most replies came in under 4 seconds.
Read the case study →
Describe it in plain English, get a working assistant
Our builder turns a short description into an AI assistant, with a word filter and brand approval built in.
Teams that answer customers all day.
Retail & e-commerce
Order questions, returns and delivery updates, answered day and night.
See how →Health & wellness clinics
Booking questions and the shared inbox, so the front desk can breathe.
See how →Property management
Tenant questions and maintenance requests, sorted and answered.
See how →Want to read first? Try AI assistant vs hiring an admin, or see everything we automate.
What owners ask about support.
Can AI really handle my customer support?
It handles the repeat questions: answering from your own help pages, drafting replies and sorting the inbox. Anything sensitive or unusual goes to a person. You stay in control.
Will it give wrong answers or go off script?
It answers only from the answers you approve, not the open internet. You can have a person approve every reply before it sends, and one switch turns it off.
Will customers know they are talking to AI?
Yes. We label AI replies clearly, and customers can always reach a person.
What tools does it work with?
We build it to work with the tools you already use, like your email inbox and help desk. Your accounts and data stay in your name.
How fast can we start?
Start with a free sit-down. You get your plan and the full cost before you spend anything, you see the first piece working before we add the next, and most projects are up and running in weeks.